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Topic · 8 courses · about 2 hours each

Conduct and professional behaviour courses for UK health and care staff

Self-paced courses on how we treat patients and colleagues, behave under pressure and describe ourselves on paper, for individuals and whole teams.

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Nurse writing a reflective statement in a notebook during a quiet break

Professional behaviour training for healthcare staff, in one place

Most fitness to practise and employment concerns are not about clinical knowledge. They are about how people behave: towards patients, towards colleagues, under pressure and on paper. This page brings together our professional behaviour training for healthcare staff, eight self-paced courses on conduct, respect and integrity, each designed to take about 2 hours and each ending with a 15-question assessment, a reflective account and a certificate of completion.

The courses are written for the UK. They work from the standards of the GMC, NMC, HCPC, GDC, GPhC, GOC, GOsC, GCC and Social Work England, and they explain where the law differs between England, Wales, Scotland and Northern Ireland. They are practical rather than theoretical: every module uses case illustrations from wards, practices, pharmacies, ambulances and clinics, and asks you to apply the learning to your own work.

Healthcare Practise UK is an independent provider. We are not affiliated with any UK regulator or the NHS, and no regulator has reviewed these courses. They support awareness and reflection; they do not replace training your employer requires, so check what applies to you. You can browse every title in the course catalogue.

Conduct and professional behaviour courses (39)

Online, self-paced, about two hours each, with a scored assessment, a written reflection and a certificate of completion.

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Packs for this topic

Save 25% when you buy the set, with the Reflective Practice Workbook included.

Sexual Safety and Boundaries Remediation Pack

For concerns about sexual behaviour, harassment or boundaries: Sexual Safety covers what regulators and the law expect and how to keep patients and colleagues safe; Professional Boundaries and Privacy, Consent and Chaperone cover intimate care and chaperones; Social Media covers online contact; Insight, Reflection and Remediation build the evidence panels look for.

Pack saving: 25% off these courses, plus the Reflective Practice Workbook for 12 months.

7 courses, pack price Separately £421 £315.75 + VAT

Buy the packWhy these courses

Behaviour and Conduct Remediation Pack

For complaints about anger, rudeness, bullying or aggression: Managing Anger, Bullying and Harassment and Conflict Resolution address the behaviour itself; Effective Communication and Rebuilding Trust cover how to repair relationships; Insight and Reflection turn the learning into evidence.

Pack saving: 25% off these courses, plus the Reflective Practice Workbook for 12 months.

7 courses, pack price Separately £435 £326.25 + VAT

Buy the packWhy these courses

Discrimination and Fair Treatment Pack

For concerns about discriminatory language or unfair treatment of patients or colleagues: Tackling Discrimination, Racism and Unconscious Bias and Dignity and Non-Discrimination cover the law and standards; Health Inequalities and Effective Communication cover fair, accessible care; Insight and Reflection evidence what has changed.

Pack saving: 25% off these courses, plus the Reflective Practice Workbook for 12 months.

6 courses, pack price Separately £366 £274.50 + VAT

Buy the packWhy these courses

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Who these conduct courses are for

Professional behaviour matters to everyone in health and care, but the courses tend to be used by four groups.

  • Registered professionals doing CPD. Doctors, nurses, midwives, nursing associates, dental and pharmacy professionals, allied health professionals, optometrists, osteopaths, chiropractors and social workers who want a focused refresher on a conduct topic for appraisal or revalidation.
  • Non-clinical staff. Receptionists, administrators, healthcare assistants and support workers, who are often the first to see or hear about poor behaviour and who are covered by the same employment law.
  • Team leaders and managers. Charge nurses, practice managers, pharmacy superintendents and clinical leads who give feedback, write references, handle complaints between colleagues and set the tone for a team.
  • Professionals responding to a concern. People who have had a complaint, a local process or a regulatory referral about their behaviour, and who need structured learning and reflection as part of a wider response.

For that last group, the courses are honest about what learning can and cannot do. Each one explains what insight looks like, what evidence of change regulators look for, and where the limits are. None of them decides an outcome. Take advice from your defence organisation, professional body or union before you respond to a regulator.

What each course covers

Sexual Safety and Preventing Sexual Misconduct in Healthcare

Sexual misconduct as a spectrum, from comments and messages to criminal offences, and why intention is not the test. It covers boundaries with patients and former patients, intimate examinations and chaperones, digital contact, harassment between colleagues and by patients, the five Ds of active bystander action, supporting a colleague who discloses, and reporting routes. It reflects the employer's preventative duty under the Equality Act 2010 and NHS England's sexual safety charter.

Managing Anger and Professional Behaviour in Healthcare

Emotional regulation and self-control under pressure. It covers triggers and early warning signs, the HALT check, the STOP technique, thinking traps, safe time-outs, graded assertiveness, de-escalating angry relatives, angry emails, and how to apologise and evidence change after an outburst.

Bullying, Harassment and Workplace Civility in Healthcare

The difference between incivility, bullying, harassment and legitimate management. It covers the impact on patient safety, equality law and the Protection from Harassment Act 1997, the dignity at work policies in each nation, fair feedback, group chats, what to do if you are bullied or accused, and speaking-up routes.

Tackling Discrimination, Racism and Unconscious Bias in Healthcare

Discrimination and racism in the care of patients and the treatment of colleagues, with evidence of unequal outcomes in UK care. Rather than stopping at awareness, it focuses on practical debiasing, reasonable adjustments, communicating across differences and challenging discrimination, including discrimination by patients against staff.

Honesty in Applications, CVs and References for Healthcare Professionals

Accurate information about yourself and others. It covers exaggeration and misleading omission, what you must declare to your regulator, criminal record and health questions, logbooks and revalidation evidence, AI-drafted statements, honest references and testimonials, and how to correct an error.

Raising Concerns and Speaking Up in Healthcare

When and how to raise a concern about patient safety, a colleague's conduct or health, unsafe systems or staffing, and how to respond well when someone raises a concern with you. It looks honestly at why speaking up feels hard and covers the law and speaking-up arrangements across the UK.

Professional Accountability and Delegation in Healthcare

What accountability means, how it differs from responsibility and authority, and how to delegate safely to colleagues, support workers and learners: deciding whether to delegate, instructing and supervising, accepting or declining delegated work, and recording decisions.

Conflict Resolution and De-escalation in Healthcare

Why people become distressed or aggressive in care settings and how to respond safely: recognising early signs of escalation, calm communication, adapting for dementia, delirium, mental illness, learning disability, autism or intoxication, phone and reception situations, lone working, when to withdraw and call for help, and what should happen after an incident.

Choosing the right course

The courses overlap deliberately, because real situations do. A few common starting points:

If your focus isStart withConsider adding
Behaviour under pressure, outbursts or rudenessManaging AngerConflict Resolution; Bullying and Harassment
How a team treats each otherBullying and HarassmentRaising Concerns; Discrimination and Bias
Boundaries with patients or colleaguesSexual SafetyBullying and Harassment
Fair treatment and equalityDiscrimination and BiasBullying and Harassment
Honesty in CVs, declarations or referencesHonesty in ApplicationsProbity for Healthcare Professionals
Supervising others or working through support staffAccountability and DelegationRaising Concerns

If you are responding to a concern, our conduct and trust remediation page explains how learning fits into a wider plan with reflection, feedback and evidence over time, and the which course do I need tool asks a few questions and suggests titles.

What every course includes

All eight courses follow the same structure, so you know what to expect.

  • Six numbered modules, each with learning outcomes, key terms, case illustrations, reflection points and short "apply it" tasks for your own workplace.
  • A conclusion and quick-reference guide that summarises what to do in common situations.
  • A references list of the legislation, regulator standards and national guidance the course draws on, with a reminder that your regulator's current standards take precedence.
  • A reflective account written to three prompts, designed to produce specific, honest reflection you can discuss at appraisal or include in a portfolio.
  • A 15-question scenario-based assessment with a pass mark of 12 (80%). If you fall short, you revisit the linked sections and try again.
  • A certificate of completion from Healthcare Practise UK.

Each course is designed to take approximately 2 hours. In the UK, CPD is generally recorded as the time you actually spend. Self-directed online learning usually counts towards the NMC's individual CPD hours rather than its participatory hours, and doctors reflect on CPD at appraisal rather than against a fixed number of hours. Other regulators set their own rules, so check what applies to you.

How teams and organisations use these courses

Conduct is a team issue as much as an individual one. A ward where sexual jokes go unchallenged, a practice where reception staff dread one clinician, or a pharmacy where errors are met with shouting all affect patient safety, and they rarely improve because one person completed a course. Shared learning helps because it gives everyone the same language and expectations.

Organisations typically use the courses in three ways:

  • A shared baseline. Assigning a course such as Bullying and Harassment or Sexual Safety to a whole team, then discussing the reflective prompts at a team meeting.
  • A targeted response. Assigning a specific course after a staff survey result, an incident or a complaint, alongside the organisation's own policy and support.
  • Development for leaders. Giving new team leaders, supervisors and practice managers the courses on fair feedback, accountability and delegation, and speaking up.

Through our team credits for organisations, managers buy credits, add staff, assign any course and follow progress, completion dates and certificates from one dashboard. The courses support awareness; they do not replace any training your organisation is required to provide, such as national e-learning linked to NHS policy frameworks.

Packs and buying several courses

If you need more than one conduct course, for yourself or a team, see our course bundles and multi-buy options. Bundles group the courses that address one type of concern and add them to your basket in one step. Prices are shown live on the portal and on each course page.

For an individual responding to a concern, a typical combination is one behaviour course matched to the concern, such as Managing Anger or Honesty in Applications, together with courses on insight, reflection and remediation. Related titles outside this group include Probity for Healthcare Professionals and Professional Boundaries for Clinicians, both listed in the catalogue.

Ways to buy

Start with the minimum relevant learning, then build on it.

  • Single course

    Choose the course that matches the concern. The price is shown on each course card and excludes VAT.

    Browse all courses

  • Multi-buy

    Mix any courses in one basket and the saving is applied automatically at checkout.

    • 10% off 3 or more courses
    • 15% off 5 or more courses
    • 20% off 10 or more courses

  • Concern packs

    Save 25%

    Ready-made sets for a concern, a role or a team, with the Reflective Practice Workbook included for 12 months.

    See the packs

  • For organisations

    Buy course credits for your team, assign courses to staff and track completions in one dashboard.

    Team credits

The best single saving applies: pack and multi-buy savings do not combine. Prices exclude VAT.

Frequently asked questions

Who are the conduct and professional behaviour courses for?

Registered professionals across all nine UK regulators, non-clinical health and care staff, team leaders and managers, and professionals reflecting on a concern about their behaviour.

How long does each course take?

Each is designed to take approximately 2 hours, including reading, reflection points, a reflective account and a 15-question assessment. Record the time you actually spend as CPD.

Are these courses recognised by the regulators?

Regulators do not review or recognise courses of this kind. Healthcare Practise UK is an independent provider and is not affiliated with any UK regulator or the NHS. The courses support awareness and reflection.

Do the courses cover Scotland, Wales and Northern Ireland?

Yes. Where the law or NHS arrangements differ, for example equality legislation in Northern Ireland or bullying policies in NHS Scotland and NHS Wales, the courses explain the position in each nation.

Can my organisation assign these courses to staff?

Yes. Organisations can buy team credits, add staff, assign courses and track completions and certificates from a manager dashboard. Check that each course fits the person’s role.

Will these courses meet our mandatory training requirements?

They support awareness but do not replace any training your organisation or a national framework requires. Check your own requirements before relying on them.

Can a course help after a complaint or referral about my behaviour?

A course can support honest reflection and targeted learning as part of a wider plan, but it does not decide an outcome. Take advice from your defence organisation, professional body or union.

What do I receive when I finish?

A certificate of completion from Healthcare Practise UK and your written reflective account. Keep them together for appraisal, revalidation or a portfolio.

Related pages

Not sure where to start?

Tell us your regulator and the concern. The pathway shows the courses that fit, helps you write your reflection and puts your evidence in order. It is free and nothing leaves your browser.

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